Basics believe and we can helping our customers as far as possible and has therefore a liberal cancellation policy.

HOW DO I CANCEL AN ORDER ON BASICS?

• If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. For outright cancellations by you.
  If you cancel your order before 24 Hours, we will refund the entire amount. If the cancellation is after 24 Hours we can’t cancel the order as we proceed with an order for manufacturing after 24 Hours. You can contact us at support@shoponbasics.com If you want to cancel the order.

REFUND POLICY

• Refunds will be made in the same form that the payment is received within 10 working days from the date of the cancellation of the order.

TERMS & CONDITION FOR REFUND

• A refund will be processed into your bank account or as a gift coupon as per your convenience.
• Cancellations – In general for a prepaid mode of payments, the refund will be processed into the same bank account/card/wallet which was used during the order placement.
• Self-Ship Returns – The product amount will be processed.
• For self-shipped returns customers need to provide their bank account details like Bank account number, Bank account holder name, Bank IFSC CODE, Bank Name reaching our help center.
• We update our customers via email once we initiate the refund procedure.
• Bank refunds for both prepaid and cod orders will take 7-10 business days.
• If a cancellation is required after the product is shipped, we will provide a bank refund upon request after the package reaches back to us.
• Defective/ Damaged in transit – Once confirmed by the Customer Delight Team the refund will be provided.
• Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund.

I haven’t received my refund yet. What should I do?

• We update our customers via email once we initiate the refund procedure.
• Bank refunds for both prepaid and cod orders will take 7-10 business days.
• For any further clarification, Please reach our help center and provide the required details to raise a ticket to help sort things out.

SELF SHIP PROCESS

• Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
• You can courier the product(s) to the address mentioned below.
• Basics, P-29, Ramkrishna Pally, PO Bansdroni. Kolkata 700070. Mobile No. 8274999208
• Upon receiving the product at the warehouse, We will inform you through an email alert or with a voice call.
• We suggest you ship it only through Indian Speed Post.
• We recommend using the ‘Indian Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal network in India.
• PLEASE NOTE: We request that you do not use Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse if there is any damage.